Terms of Service

Last Updated: October 18, 2025
Welcome to Haoyunliai (“we,” “us,” or “our”), which operates the website haoyunliai.com (the “Website”) and a physical store located at 21322 Springbrook Hollow Court, Spring, TX, US. These Terms of Service (“Terms”) govern your use of our Website, purchase of products from our Website or physical store, and participation in any of our services, promotions, or programs. By accessing or using our Website, shopping in our store, or engaging with our services, you (“you” or “User”) agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy (incorporated herein by reference). If you do not agree to these Terms, please do not use our Website or purchase our products.

1. Eligibility

To use our services or make a purchase from Haoyunliai, you must:
  • Be at least 18 years of age (or the age of majority in your jurisdiction); or
  • Have the consent of a parent or legal guardian if you are a minor (under 18 years old), with the parent/guardian agreeing to be bound by these Terms on your behalf.
  • Provide accurate, current, and complete information when creating an account (if applicable) or making a purchase.
We reserve the right to verify your eligibility and refuse service, access, or purchases if we reasonably believe you do not meet these requirements.

2. Account Creation and Responsibilities

If you create an account on our Website, you agree to:
  • Choose a secure password and keep it confidential (do not share your password with third parties).
  • Update your account information (e.g., name, email, shipping address) promptly if it changes, to ensure accurate order processing and communication.
  • Take responsibility for all activities conducted under your account, including purchases, messages, or changes to account settings.
  • Notify us immediately at support@haoyunliai.com if you suspect unauthorized access to your account, so we can take steps to secure it.
We may suspend or terminate your account without prior notice if we believe you have violated these Terms (e.g., sharing your password, using the account for fraudulent activity).

3. Product Information and Availability

  • Accuracy of Descriptions: We strive to provide accurate, detailed descriptions of our toys (including dimensions, materials, age recommendations, and safety features) on our Website and in-store. However, we do not guarantee that product images, colors, or descriptions are 100% identical to the physical product (due to variations in device displays or manufacturing batches).
  • Age Recommendations: All toys sold by Haoyunliai include age recommendations (e.g., “For Ages 3+”) based on safety standards and developmental guidelines. You agree to purchase and use toys in accordance with these recommendations to minimize safety risks.
  • Availability: Product availability is indicated on our Website (e.g., “In Stock,” “Out of Stock”) and in-store, but we do not guarantee that listed items will remain available. We reserve the right to limit quantities per customer (e.g., for high-demand items) and to discontinue products at any time without notice. If an item you ordered becomes unavailable after purchase, we will notify you promptly and offer a full refund or alternative product (if available).

4. Orders and Payment

4.1 Order Placement and Acceptance

  • When you place an order (online or in-store), you are making an offer to purchase our products. We reserve the right to accept or reject your order at our discretion (e.g., if the product is unavailable, payment information is invalid, or we suspect fraud).
  • For online orders: You will receive a confirmation email after submitting your order (this confirms we have received your offer, not that we have accepted it). We will send a second “order shipped” email once your order is processed and dispatched—this constitutes acceptance of your order.
  • For in-store orders: Acceptance occurs when we process your payment and provide a receipt.

4.2 Payment Terms

  • You agree to pay the full amount listed at the time of purchase (including product prices, taxes, shipping fees, and any applicable fees) using an accepted payment method (e.g., credit card, debit card, PayPal, cash for in-store purchases).
  • We use third-party payment processors (e.g., Stripe, PayPal) to handle online payments. These processors have their own terms of service—we are not responsible for issues arising from their services (e.g., payment delays, declined transactions due to processor policies).
  • If your payment is declined or we are unable to collect payment (e.g., due to expired card details), we may cancel your order and notify you. You may re-submit the order with updated payment information if the product is still available.

5. Shipping and Delivery

  • Shipping Options: For online orders, you may select a shipping method at checkout (e.g., standard, expedited) with corresponding fees and delivery times. Delivery estimates are provided by our shipping carriers (e.g., USPS, UPS) and are not guaranteed (delays may occur due to weather, carrier issues, or address errors).
  • Shipping Address: You are responsible for providing a complete, accurate shipping address. We are not liable for orders delivered to incorrect addresses due to your error, or for lost or stolen packages after delivery (you may contact the carrier to file a claim in such cases).
  • In-Store Pickup (If Available): If you select in-store pickup for an online order, you must collect the order within 7 days of notification (we will contact you when it is ready). Unclaimed orders may be canceled, and a refund (minus any applicable fees) will be issued.

6. Intellectual Property

  • All content on our Website (including text, images, logos, product designs, trademarks, and software) is the intellectual property of Haoyunliai or our licensors. You may not copy, reproduce, distribute, modify, or use this content for commercial purposes without our prior written permission.
  • Haoyunliai’s name, logo, and slogans are trademarks of Haoyunliai—unauthorized use of these marks is prohibited.

7. Prohibited Uses

You agree not to use our Website, services, or products for any unlawful or prohibited purpose, including:
  • Making false or fraudulent orders (e.g., using stolen payment information, fake identities).
  • Accessing or attempting to access restricted areas of our Website (e.g., admin panels) without authorization.
  • Using automated tools (e.g., bots, scrapers) to collect data from our Website or disrupt its functionality.
  • Posting or sharing harmful content (e.g., viruses, malware) on our Website or through our contact channels.
  • Reselling our products for commercial gain without our written consent (e.g., bulk purchases for resale on third-party platforms).

8. Limitation of Liability

  • To the maximum extent permitted by law, Haoyunliai shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Website, products, or services (e.g., lost profits, emotional distress, damage to property caused by improper use of toys).
  • Our total liability for direct damages (e.g., defective products, order errors) shall not exceed the amount you paid for the specific product or service giving rise to the claim.
  • This limitation does not apply to damages caused by our gross negligence, intentional misconduct, or violations of applicable law (e.g., product liability claims for injuries caused by defective toys).

9. Indemnification

You agree to indemnify and hold Haoyunliai, its owners, employees, and partners harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
  • Your violation of these Terms or applicable laws;
  • Your use of our Website or products (e.g., injuries to yourself or others due to improper use of toys);
  • Unauthorized access to your account;
  • Any content you post or share through our Website (if applicable, e.g., customer reviews).

10. Modifications to These Terms

We may update these Terms from time to time to reflect changes in our business, laws, or industry practices. When we make changes:
  • We will update the “Last Updated” date at the top of this page.
  • For material changes (e.g., changes to payment terms, liability limits), we will notify you via email (if you have an account) or a pop-up notice on our Website at least 7 days before the changes take effect.
  • Your continued use of our Website or purchase of products after the changes take effect constitutes acceptance of the updated Terms.

11. Termination

  • We may terminate or suspend your access to our Website or services at any time, without notice, if you violate these Terms (e.g., fraudulent activity, prohibited use).
  • You may terminate your account (if applicable) by contacting us at support@haoyunliai.com—please note that this does not affect any obligations you have under these Terms (e.g., payment for orders already placed).

12. Governing Law and Disputes

  • These Terms shall be governed by and construed in accordance with the laws of the State of Texas, USA (without regard to conflict of law principles).
  • Any dispute arising from these Terms, your use of our Website, or purchase of products shall first be resolved through good-faith negotiation. If negotiation fails, the dispute may be submitted to arbitration in Harris County, Texas (in accordance with the rules of the American Arbitration Association) or filed in a court of competent jurisdiction in Harris County, Texas.

13. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Haoyunliai regarding your use of our services and purchase of products. They supersede all prior or contemporaneous agreements (written or oral).
  • Severability: If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or our right to enforce it in the future.

14. Contact Us

If you have questions, concerns, or disputes related to these Terms, please contact us:
  • Phone: +1 (718) 791-8285 (Monday–Saturday: 10:00 AM – 7:00 PM CT; Sunday: 11:00 AM – 5:00 PM CT)
  • In-Store: Visit us at 21322 Springbrook Hollow Court, Spring, TX, US
  • Website: Use the “Contact Form” under the “Help” tab on haoyunliai.com